Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not send shipping labels, we send shipping instructions only. 

To start a return, you can contact us at customersupport@restyhome.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customersupport@restyhome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We RestyHome can change the displayed information on this page without further notice to anyone.

Liability Coverage Statement

This Liability Coverage Statement (“Statement”) governs the limitations of liability concerning the products offered and sold through our e-commerce platform (the “Company”).

By purchasing products from the Company, you (“the Customer”) agree to the following terms and conditions, and understand that these terms limit the Company’s liability in relation to the products sold through the platform:

1. No Warranty on Safety or Fitness for Specific Use
   The Company makes no representations, warranties, or guarantees, express or implied, as to the safety, fitness for a particular purpose, or quality of the products sold through its platform. Products are provided “as-is,” and the Company disclaims all responsibility for any representations, whether made by the manufacturer, distributor, or third-party vendor.

2. Limitation of Liability
   Under no circumstances shall the Company be held liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to injury, loss, or damage to persons or property, arising out of or connected to the use, misuse, or inability to use any product purchased through the platform, whether or not the Company was advised of the possibility of such damages.

3. Assumption of Risk
   By purchasing products from the Company, the Customer acknowledges and agrees that the use of any product is at their own risk. The Company does not assume any liability for the risks inherent in using the products purchased from its platform.

4. Indemnification
   The Customer agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or in connection with the Customer’s use of any product, including, without limitation, any claim for personal injury or property damage.

5. Third-Party Products
   The Company may offer for sale products manufactured or distributed by third-party vendors. The Company does not assume liability for defects, failures, or damages caused by these third-party products. 

6. Governing Law and Jurisdiction
   This Statement shall be governed by and construed in accordance with the laws of Québec. Any disputes arising out of or related to this Statement or the use of products sold by the Company shall be exclusively subject to the jurisdiction of the courts of Québec.

By completing a purchase through our platform, the Customer acknowledges and agrees to be bound by the terms of this Liability Coverage Statement.